Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Top
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
Super happy with this fun festive knit
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
I purchased an XL, even though my regular size is L and it was still WAY too small. It fits like a small. They want me to pay $19 to return or exchange it. I will not do business with them again.
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
The $19 of the resend shipping is for resending the item in a new size to you without return. We also have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We advise you to refer to the size chart to choose your size, and we prefer to recommend you buy a larger size if you like loose. We have shown the size chart on the item page. If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 4cm/1.5 inch of size inaccuracy.
Best regard,
Oxknit Customer Service Center
I will never order from this company again. I ordered two different sweaters and while one was delivered, the other order “couldn’t be delivered.” Upon contacting customer service, I was told I needed to follow up with the delivery service carrier myself and figure the situation out. I asked for a refund or my order to be sent again and was told no, that I needed to work it out with the delivery service. Unbelievable. My order was a Christmas gift for a friend and so I had to find something else and was out the money that I spent. Absolutely ridiculous and horrible to do a customer. It is not the responsibility of the customer to track down a package.
Hi,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
The reason we can't provide further detailed information is due to we hand the parcel over to our carrier, and our carrier will hand the parcel to your local carrier when the parcel arrives in your country. We are an overseas sender and cannot directly contact your local distributor.
We can't get detailed information unless we ask our domestic carrier to confirm the parcel with your local carrier, that's why we advise you to contact your local carrier to see if they are able to help you in find out the parcel. They are the actual handlers and will be able to provide more accurate information.
Could you please try to contact them first? If you can't get the parcel after that, we would like to arrange a resend for you, We also mentioned the information on the emails.
Looking forward to your update in email.
Though the sweater arrived after Christmas, I was pleased with the quality and texture of it. I can't wait for Christmas to roll around again!
Quality is ok, came later than they said so I missed it for Christmas.
Dear valued customer,
Thank you for your feedback on our Women's green vintage striped Christmas jumper. We are sorry to hear that the quality and delivery time did not meet your expectations. We apologize for any inconvenience this may have caused and we will take your comments into consideration for future improvements. Thank you for bringing this to our attention.
Have a wonderful day!
BUYER BEWARE... You have to guess at sizing and fit. Returns are on you to send to China... Buy a sweater for 30, return to china for 40 is not a viable return option.
These sweaters look amazing but may not be worth the risk.
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We advise you to refer to the size chart to choose your size, and we prefer to recommend you buy a larger size if you like loose. We have shown the size chart on the item page. If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 4cm/1.5 inch of size inaccuracy.
Best regard,
Oxknit Customer Service Team
Was afraid what sweater would look like. Very high quality. Love it
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
So unique and beautiful. It’s a perfect fit. Amazing quality and material. I absolutely love the colors and pattern of this nutcracker sweater. It looks great with a pair of jeans as well as a pair of dressier pants.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
I am in love with this sweater. The quality is amazing. The material is perfect. So comfortable with just the right amount of stretch. It fits perfectly. And the color blocking?!? LOVE!! Just placed an order for another 6 styles!!!
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Nice shirt
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Great color very comfortable
The sweater is Amazing. Perfect fit. Order one size bigger to get the right U.S. fit I got size XXL.Came really fast and great price. Will definitely order again
I was pleasantly surprised by how lovely this was in person. Perfect for our 1960’s themed party. Got so many compliments and I will wear it again for everyday wear.
I love this sweater. I always get tons of compliments on it. My cat loves it so much that when I wear it, she gives up her throne and graces me with her presence. If I’m lucky, she’ll give me a head butt or two.
The sizing with Oxknit is a little wonky. Sometimes I order a small and it’s huge. Other times I order a large and it’s too small.
I love this cardigan. The colors and pattern give that 70s vibe I love.
The sizing with Oxknit is a little wonky. Sometimes I order a small and it’s huge. Other times I order a large and it’s too small.
