This shirt looks amazing on…. Oxknit.com and that’s it. It bunches up around the midsection. Makes it look like I have a man muffin top. The red shortsleeve version is way better
Hi,
Thank you for your feedback.
We're happy to hear that you like the design! We're sorry to hear that you experienced some fit issues with the sweater. We'll definitely take note of this and make improvements for future designs.
Thank you for your support!
There's a large hole on the front of the sweater. Unfortunately, I waited too long to look over the item, and now the return period has expired.
Hi,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
Since the pattern of this style is partial Jacquard, it will have these kinds of connecting points and can't be avoided currently, We are sorry for causing this inconvenience. To make you feel better, we would like to arrange a 20% refund on this item to you, will this be acceptable?
We are also working with the factory to see how to improve the craft to hide these connecting points.
I attempted to change my address and contact customer service multiple times and was never followed up with
Hi,
Thank you for your feedback and we are sorry to hear about your negative experience with our company
After we tracked your parcel, we noticed that the parcel was delivered. To protect your privacy, we cannot disclose too much of your order information here, the reason we advise to contact your local carrier is due to we hand the parcel over to our carrier, and our carrier will hand the parcel to your local carrier when the parcel arrives in your country. We are an overseas sender and cannot directly contact your local distributor.
We can't get detailed information unless we ask our domestic carrier to confirm the parcel with your local carrier, that's why we advise you to contact your local carrier to see if they are able to help you in find out the parcel. They are the actual handlers and will be able to provide more accurate information.
If you can't get the parcel after that, please feel free to contact us via email and we will provide a solution for you.
Have a blessed day!
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
Fit was a bit off. Color and pattern was fun but doesn't really keep shape
Hi,
Thank you for taking the time to leave a review. We apologize that the fit was not what you expected and that the color and pattern did not hold its shape. We suggest referring to our size chart before making a purchase and if you prefer a looser fit, we recommend going up a size. The size chart can be found on the item's page.
We hope you have a blessed day!