Thanks for your review.
We are sorry for the inconvenience and understand your concern regarding the fit and replacement process.
After checking, we could not find an order for the owl-pattern item under this email address. We also could not find any previous emails sent from this email address regarding this issue.
Regarding the tariff charges mentioned, we would like to kindly clarify that we have never charged customers any tariff fees. Customers only need to pay the product price and shipping fee at checkout.
If you would like to further discuss this issue, please kindly contact our after-sales email and provide your order number. Our team will check the details and assist you accordingly.