Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Top de punto
- 100 % hilo de algodón
- Sin forro
- Corte regular
- Lavable a máquina
Tela y cuidado
- Lavado a máquina delicado a 30 grados (86°F) con colores similares.
- Planchar del revés a baja temperatura.
- Almacenar en plano.
- No secar en secadora.
- No usar lejía.
I'm 5'5" and a size 2, and the Small is more like a mens' small. It's baggy for a shirt style that should be fitted, and falls well below my hips. For a women's small in a knit like this, it should be at least six inches narrower in width and easily a foot shorter in length. Really disappointed, as it's not worth the cost of shipping back.
The sweater is very cute. The fabric is soft and the fit is true to size. The color is exactly as pictured.
I am very pleased with my purchase.
The item is not as sleek looking as on the picture. It is very loose knit and looks 'cheap'. Nevertheless it is really comfortable to wear and the size is right.
It is now one of my favorite shirts. Will definitely order more.
I love this sweater. It’s so cute, comfortable and so well made. It exceeded my expectations. I’m 5’10 size 14 38c and XL fit perfect. But if you want it looks I’d size up.
I absolutely LOVE my Vintage Pink and Green sweater! The quality is amazing and the colors are vibrant! It’s soft and beautiful! I wore it to see Wicked with my Sorority Sisters! 🩷💚
Another great purchase. I love this sweater. Fit is true to size, we'll made and the colors are very vibrant. I'm hooked on this site. I'm almost ashamed to tell u the number of sweaters I've purchased already from Oxknit! 18 and counting! I have this sweater in both short and long sleeve!!
Love it!! Great material!
Love it! Great material!
Fast trackable shipping. Happy with my purchase.
I like it very much, it’s not black as it says in the description it’s dark blue but it’s still nice
The shirts we ordered were good. Nice colors and fabrics, but we has purchased multiple sizes and patterns and when we tried to do a return, they never replied to us. As the return address is in China, I wanted to be sure they would honor their return policy before shipping, but they basically stopped replying to emails.
Looks just as pictured! Love the quality. It’s a gift so I can’t speak on the fit.
Looks just as pictured! Love the quality. It’s a gift so I can’t speak on the fit.