Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Strickoberteil
- 100 % Baumwollgarn
- Ungefüttert
- Reguläre Passform
- Langarm
- Maschinenwaschbar
Worn twice and the sleeve is starting to unravel at the seam of one wrist. Guess you get what you pay for.
Dear Customer,
Thank you for taking the time to leave a review. We apologize for the inconvenience caused by the unraveling seams on your knit t-shirt. We strive to provide high-quality products, but it seems we fell short in this case. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right.
Best Wishes,
Customer Service Team
Fits as expected looks really great tons of compliments on this one
I ordered two sweaters from Oxknit and I really like the one that I received. It is good quality and looks just like the picture online. I have three stars because I never received the other sweater in my order. I have emailed support several times with no response, so unfortunately. I would not order again from Oxknit.
Love the print & fit
Runs a bit large. Cool design that goes with anything.
I love the Nutcracker theme of this cardigan. The colors are bright and edgy and the fabric is soft. It washes inside out on the delicate cycle really nicely too!
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Just received the sweater and it’s completely unwearable. The arms go mid arm. It’s ridiculous. Ordered per size chart. This is awful. And it conveniently won’t let the photo attach. I refuse to pay cost of return for something like this .
Hi,
Thank you for your feedback and we are sorry for causing this inconvenience.
To protect your privacy, we cannot disclose too much of your order information here, we will reply to your comments by email.
Please check your email inbox.
Have a blessed day!
I gave this to my wife as a gift and she absolutely loves it and gets loads of compliments whenever she wears it.
It is very well made and looks/feels high quality.
Dear,
Thank you for your support and affirmation. We are delighted to hear that your wife loves the beige white striped jacquard knit T-shirt and receives compliments when wearing it. We take great pride in providing high-quality products and will continue to update our collection with trendy items. We truly hope you continue to follow us.
Have a blessed day!
This sweater is so beautiful, I must say while wearing it literally and figuratively speaking I feel like I clocked that T. Meaning it’s a 100 all around. Awesomeness to the core!!!!!
Hi!
Thank you so much for your amazing review on our Women's brown floral knit sweater. We're thrilled to hear that you feel like a 'flower bomb' while wearing it. Your words truly mean a lot to us and we appreciate your affirmation.
Thank you for choosing our product!
I was pleasantly surprised by how lovely this was in person. Perfect for our 1960’s themed party. Got so many compliments and I will wear it again for everyday wear.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
The sweater is Amazing. Perfect fit. Order one size bigger to get the right U.S. fit I got size XXL.Came really fast and great price. Will definitely order again
I was pleasantly surprised by how lovely this was in person. Perfect for our 1960’s themed party. Got so many compliments and I will wear it again for everyday wear.
I love this sweater. I always get tons of compliments on it. My cat loves it so much that when I wear it, she gives up her throne and graces me with her presence. If I’m lucky, she’ll give me a head butt or two.
The sizing with Oxknit is a little wonky. Sometimes I order a small and it’s huge. Other times I order a large and it’s too small.
I love this cardigan. The colors and pattern give that 70s vibe I love.
The sizing with Oxknit is a little wonky. Sometimes I order a small and it’s huge. Other times I order a large and it’s too small.
I’m so pleased that this shirt came in a 2xl
Cheetahs are my spirt animal even tho people get them mixed up with leopards … great knit light weight quality and coworkers had no choice but to compliment my choice of a collared shirt and slacks would like to see the other men’s cheetahs shirts be made in a bigger size ….. I check every day a couple of times lol!!!! Happy plus size customer!!!