Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
Bought this shoe in mid-November 2024 and am still waiting for it to arrive. New expected date from customer service is February 2025. The event for which I bought the shoe has long passed so I’m very disappointed.
Dear,
Thank you for taking the time to leave a review and share your feedback with us. We sincerely apologize for the inconvenience and disappointment caused by the delay in receiving your order. We understand how frustrating this can be, especially when the order is for a specific event.
After checking your order records, we found that the original order was unfortunately lost in transit. However, our customer service team has taken immediate action to resend the shoes to you. According to the logistics information, the shoes were delivered on 1.07. We hope that you have received them by now and are satisfied with the product.
Once again, we apologize for any inconvenience this has caused and we thank you for your understanding. We will continue to work hard to improve our services to ensure a better experience for our valued customers.
Thank you for your support.
Sincerely,
Oxknit Customer Service Team
I love the feel of the soft knit and the quality of the 100% cotton. The embroidery is beautiful as well! I will say it runs loose and large so if you don’t like it roomy size down :)
Great fit. Comfortable. Got lots of compliments
Wow.... Got a lot of compliments all day ..
Great pattern... Great color
Good quality material and good fit i just ordered 3 new shirts
I’m absolutely loving this, very comfy nice and warm and fits beautifully. Fast delivery to Australia too. I will be back.
Leider weitet sich der Pullover nach dem Tragen!
This is a cute sweater, but the colors are more washed out and definitely not vibrant like the pictures. Sizing - length is great, but it’s very slim fitting. Shipping took a loooong time - over a month to get it. Overall, not too bad for the money.
I love the feel of the soft knit and the quality of the 100% cotton. The embroidery is beautiful as well! I will say it runs loose and large so if you don’t like it roomy size down :)
Cool shirt. Fits a little snug but wears great!