Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Top
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
Sweet as summer, bold as berry.
This playful knit tee is pure fruit-fueled joy. With its punchy pink body, red raglan sleeves, and buttery yellow trims, it’s made to brighten your day.
Front and center sits a jumbo red strawberry—adorable, nostalgic, and just the right amount of kitsch. The cropped, boxy fit and soft stretch knit give it a laid-back vibe that pairs perfectly with high-waisted jeans, skirts, or overalls.
From farmers’ market strolls to festival days, this one’s ripe for the picking.
I love this top! It is roomy without being baggy. I'm 100lbs. And got size S. People! You CAN wash and dry on hot setting and it will shrink! It is 100%organic cotton! Anyways, my son and I love these shirts! He has a job where he has to wear a collar but gets sick of regular dress shirts. He has that retro hipster vibe taste and pulls this off quite well actually! He's 5'6" stocky through the shoulders and takes a men's small, BUT could take a medium just in case it gets put in the dryer, he can still wear it without it being too small... picture attached.
My husband and I love our Oxknit sweaters. The vibrancy is amazing. We receive compliments every where we go!
I love the feel of the soft knit and the quality of the 100% cotton. The embroidery is beautiful as well! I will say it runs loose and large so if you don’t like it roomy size down :)
Great fit. Comfortable. Got lots of compliments
Wow.... Got a lot of compliments all day ..
I love the shirt, but it is way too big. The suggested size for me was Large. I would need a Small for this to fit right. I gave the Large away and will be ordering a Small because the shirt is so nice.
Hi,
Thank you for your feedback and we are sorry for not making you 100% satisfied.
We advise you to refer to the size chart to choose your size, and we prefer to recommend you buy a larger size if you like loose. We have shown the size chart on the item page.
Have a blessed day!
I love this top! It is roomy without being baggy. I'm 100lbs. And got size S. People! You CAN wash and dry on hot setting and it will shrink! It is 100%organic cotton! Anyways, my son and I love these shirts! He has a job where he has to wear a collar but gets sick of regular dress shirts. He has that retro hipster vibe taste and pulls this off quite well actually! He's 5'6" stocky through the shoulders and takes a men's small, BUT could take a medium just in case it gets put in the dryer, he can still wear it without it being too small... picture attached.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
This cute bright top was a wonderful addition to my wardrobe. I paired it with white pants and some lovely yellow Karl Langerfeld slides. I am typically an XL but needed an XXL in this one. The material seems to be good quality. I will see how it wears in the dry cleaning.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us.
For the size problem, we advise you to refer to the size chart to choose your size, and we prefer to recommend you buy a larger size if you like loose. We have shown the size chart on the item page.
Have a blessed day!
the knit used in the sweaters has changed. It used to be a tight knit and looked great but now it’s a bigger knit and not as nice. Really disappointed.
Hi,
Tthank you for sharing your feedback with us.
We apologize for any disappointment caused by the change in the knit. Please kindly understand that different styles and designs may result in inconsistent weaving. We will definitely take this into consideration for future improvements. Thank you for bringing this to our attention.
Have a great day!
I did not receive half of my order, and when I contacted customer service they informed me they no longer make one of the items in my order (the one they asked me to write a review about). They offered to pick a new item of the same price or a refund. I opted for a refund, which I never received.
Hi,
We apologize for the inconvenience and disappointment caused by the missing item in your order. We take full responsibility for this error and understand your frustration. We have checked and confirmed that the item is no longer in stock. We will offer you a full refund for this item.
We value your feedback and appreciate your understanding.
Have a blessed day!