Though the sweater is well made and the materials of good quality, this sweater ran very large. It took forever to reach me, and returning it required money and time, neither of which I had. Now I’m stuck with a sweater I’ll never wear. Be forewarned - products run very large.
Hi
Thank you for your feedback, we are sorry that you were not satisfied with your purchase. We understand your frustration and would like to apologize for any inconvenience caused. We recommend that our customers refer to the size chart provided on the product page to ensure the best fit. If you prefer a looser fit, we suggest ordering a size up. We apologize for any confusion regarding our return policy and will take your comments into consideration for future improvements. We hope you have a nice day!
Best,
Oxknit Customer Service Team
I ordered small but the shirt was more like XL…I’m sad because it would be really nice in the right size!
Hi,
Thank you for your feedback and we are sorry for not making you satisfied.
We advise you to refer to the size chart to choose your size, and we prefer to recommend you buy a larger size if you like loose. We have shown the size chart on the item page.
Have a blessed day!
HORRIBLE PRODUCT!
Does not look like the picture. it looks like one of those "nailed it" memes. like a child did it. I was so dissapointed. and it cost half of what I paid to send it back. I took it to Goodwill. It would have been embarresed to wear it.
Customer service offered me 5% back (oh, less than 6 dollars! thanks alot) and a coupon. Like I would ever buy from this company again!
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We advise you to refer to the size chart to choose your size, and we prefer to recommend you buy a larger size if you like loose. We have shown the size chart on the item page. If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 4cm/1.5 inch of size inaccuracy.
Best regard,
The sweater fits well and I like how it looks, but the design is not as wavy and seamless as the photo suggests. It is more pixelated and blocky. I intend to keep and wear the sweater, but people should know that it's not exactly as pictured. I'm 6'1" and on the skinny side. The Small fits snugly and is comfy.