Dear,
Thank you for your feedback. We sincerely apologize for any inconvenience you have experienced with our sizing and customer service.
About sizing:
We recommend that you refer to the size chart to choose your size, and if you prefer a loose fit, we recommend that you buy a larger size. We show the size chart on the product page.
We strive to provide the best shopping experience for our customers and regret that we were unable to meet your expectations this time. We will take your feedback into consideration for future improvements. Thank you for bringing it to our attention.
Sincerely,
Oxknit Customer Service Team