Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
The Sweaters are good quality, except the sizing. I normally wear a men’s large but the fit of these are a little smaller than usual. Im trying to return for a larger size but so far it’s not easy with the information given, also unlike other Vendors they don’t provide free return shipping. Also not sure if I have to pay an additional shipping charge.
Dear,
Thank you for taking the time to leave us a review.
We understand your frustration with the return process and want to assure you that we do have a 30-day return policy in place. You can find more information on our return policy here: https://www.oxknit.com/pages/return-exchange.
We advise you to refer to the size chart to choose your size, and we prefer to recommend you buy a larger size if you like loose. We have shown the size chart on the item page. If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 4cm/1.5 inch of size inaccuracy.
Thank you for bringing this to our attention.
Best regard,
Oxknit Customer Service Team
Makes the full look complete
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Love the fit design and style
I was nervous this would be scratchy but its surprisingly soft. Great colours, I sized up and the fit is spot on. Im now tempted to buy a new one for every day of the week.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Perfect shirt for my New Cap... Shout out to the Champion DR
Great color very comfortable
The sweater is Amazing. Perfect fit. Order one size bigger to get the right U.S. fit I got size XXL.Came really fast and great price. Will definitely order again
I was pleasantly surprised by how lovely this was in person. Perfect for our 1960’s themed party. Got so many compliments and I will wear it again for everyday wear.
I love this sweater. I always get tons of compliments on it. My cat loves it so much that when I wear it, she gives up her throne and graces me with her presence. If I’m lucky, she’ll give me a head butt or two.
The sizing with Oxknit is a little wonky. Sometimes I order a small and it’s huge. Other times I order a large and it’s too small.