Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Polo
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
The pic shows a shirt that seems to have no elastic bottom. It has an elastic bottom. I would not have bought it had it been represented appropriately. I am disappointed.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
I do have a few products from Oxnit. Apparently, they are cheap. And that comes with a price: The yarn, although mostley 100% cotton, is not so good. I would pay € 100 für an Oxnit Polo if it only were manufactured more satisfactory.
The fit, feel, and material feel like you get what you pay for. Not terrible, but not great.
I bought various models of polo shirts, mainly 100% cotton and some in a cotton blend. They are all very beautiful both for the colors and the various designs. Unfortunately, however, apart from this light and 100% cotton model (of which I bought more than one color version) the other polo shirts, the ones without buttons, are made of a fabric that is too heavy to be used from May to September, at least in Rome, Italy where it is not "elegant" to use a polo shirt or short-sleeved shirt when it is cold and therefore they are not used except when it is hot. Unfortunately, however, I have noticed that most of the short-sleeved polo models are made of too heavy a fabric or are not made of 100% cotton (which is even worse when it is hot) and therefore they are useless when it is hot and that is when they are normally use short-sleeved polo shirts, at least here in Italy.
I'm afraid to open it, because every other shirt I've purchased has been defective!
The bright design of this sunflower sweater caught my eye right away. Wearing it would put anyone in a good mood! The sweater is soft, comfortable, breathable, versatile and the size small fits me (5’ 5.5” 115 #) perfectly. I only wish that the gold color was more of a true yellow, which is one of my favorite colors. Highly recommend for those who like a little something different in their wardrobe.
The sweater is made of high quality material
Great shirt for an outdoor concert in the park.... Several compliments... Winning
Knocked another one out of the park!
Many compliments....
I received a lot of compliments on this sweater. In person, the colors are brilliant. This is great for a color-block look.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
great, I really like it
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
I ordered this and another top, both size 3x. This shirt was snug, the other could fit two of me. Beautiful clothing but I wish the sizing was more consistent.
Hi,
Thank you for your feedback and we are sorry for not making you 100% satisfied.
We advise you to refer to the size chart to choose your size, and we prefer to recommend you buy a larger size if you like loose. We have shown the size chart on the item page.
Have a blessed day!
Lovely design but baggy through bodice. Returns to China, which is a drag. Luckily a neighbor wanted it and it looks great on her. Won't buy via this website again.
Dear,
Thank you for taking the time to leave us a review. We apologize for any inconvenience you may have experienced with our product. We take all feedback seriously and will use this to improve our sizing accuracy.
We understand your frustration with the return process and want to assure you that we do have a 30-day return policy in place. You can find more information on our return policy here: https://www.oxknit.com/pages/return-exchange.
We strive to provide our customers with the best shopping experience possible and we hope to have the opportunity to make things right for you in the future.
Thank you for bringing this to our attention.
Best regard,
Oxknit Customer Service Team
Prodotto stupendo di ottima fattura ...veloci nella consegna...
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
