There is a very visible line that goes between the ears of the dog. Not a good look at all When I reached out to the company to return the sweater they told me that was normal and it was in the picture vacation of course is a lie. I sent a picture of my sweater and it looks different than the one they are using to sell. I gave the sweater away and will never purchase or trust this company.
Hi,
Thank you for taking the time to leave us a review. We apologize for any inconvenience you may have experienced with our product.
Since the pattern for this style is partial Jacquard, it will have this kind of connecting point and can't be avoided. We understand your disappointment and we are sorry for any misunderstanding. We would like to assure you that the line is shown on the detail pictures of the product. We value your feedback and will take it into consideration for future improvements. If you have any further concerns, please don't hesitate to reach out to our customer service team. Thank you for your understanding.
Best regard,
Oxknit Customer Service Team
This sweater came with a huge flaw across the front. Cute sweater but very low quality.
Hi,
Thank you for your feedback and we are sorry for the inconvenience.
Since the pattern of this style is partial Jacquard, it will have these kinds of connecting points and can't be avoided currently, We are sorry for causing this inconvenience.
We are also working with the factory to see how to improve the craft to hide these connecting points.
This sweater is awful ! The neckline couldn't be more ugly & ill fitting. There is a very visible stitching line across the top of the image of the dog. Do NOT buy !!
Hi,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. Since the pattern of this style is partial Jacquard, it will have these kinds of connecting points and can't be avoided currently, We are sorry for causing this inconvenience. To make you feel better, we would like to arrange a 20% refund on this item to you, will this be acceptable?
We are also working with the factory to see how to improve the craft to hide these connecting points.
I am in love with this sweater. The quality is amazing. The material is perfect. So comfortable with just the right amount of stretch. It fits perfectly. And the color blocking?!? LOVE!! Just placed an order for another 6 styles!!!
Dear,
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