Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Gebreide polo
- 100% katoenen garen
- Ongevoerd
- Regular fit
Look’s and feel’s really good. Well made and perfect size that from fits my body. Just a good shirt that makes me look good.
I never received my order from November.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We checked your order record and noticed that our colleague has created a resend parcel which has been delivered to you already. We hope you are enjoying our items and if there is anything else we can assist you with, please don't hesitate to reach out to us.
Thank you for your support.
I actually purchased 2 sweaters from oxknit I actually like the sweaters their good quality light and comfortable their true to fit I'm a big dude would luv if ya'll could get more big man sizes lik a 5x
Runs really small about 1-1/2 sizes small in fact. Very good quality tho
Great light cardigan, great quality, true to fit. Lots of. Compliments
Fit nicely when received and on first wear. Several compliments. However, washed it once, no dryer. Shrink so much I can’t wear it
Hi,
Thank you for sharing your experience with us. We apologize for any inconvenience you may have experienced with our product.
Our products are all heat-set after sewing, usually they won't shrink unless high-temperature washed, ironed, or tumble dried.
We recommend hand washing at a temperature below 30 degrees for the first-time wash, but you can also machine wash it, but it’s best to dry it flat, and please don't dry it at high temperatures.
Have a blessed day!
Looks just like the picture. Very comfortable. I also got plenty compliments.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
ottimo...
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
Terrible quality, awkward cut, just generally a weird piece of clothing. Save your money.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
After eyeing this cardigan for a while, I finally purchased it. I am so glad that I did. The quality and fit were perfect!
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
The bright design of this sunflower sweater caught my eye right away. Wearing it would put anyone in a good mood! The sweater is soft, comfortable, breathable, versatile and the size small fits me (5’ 5.5” 115 #) perfectly. I only wish that the gold color was more of a true yellow, which is one of my favorite colors. Highly recommend for those who like a little something different in their wardrobe.
The sweater is made of high quality material
Great shirt for an outdoor concert in the park.... Several compliments... Winning
Knocked another one out of the park!
Many compliments....