Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
If you like soggy-stretched out sleeves, boy this is the sweater for you.
You dig 80’s tees that fit like a crop top, this is the place!
Dear valued customer,
Thank you for taking the time to leave a review. We are sorry to hear that our Men's Dark Blue Knitted Zip Cardigan did not meet your expectations. We apologize for any inconvenience caused by the stretched out sleeves and the fit of the sweater. We will take your feedback into consideration and work towards improving our products. We appreciate your support and hope to have the opportunity to make it up to you in the future.
Best regards,
Oxknit Customer service team
Fitted perfectly, looks great
Product is not as described. Cheap and nasty is the only way to describe it. I didn't even give it to Goodwill....trew it away!!!!
I wore it one time and the zipper separated from the seam. Poor stitching throughout
Great quality and excellent fit
Great fit. Comfortable. Got lots of compliments
Wow.... Got a lot of compliments all day ..
Great pattern... Great color
Good quality material and good fit i just ordered 3 new shirts
Nice.......
It’s lightweight, stylish and fits perfect! The frenchie is the best!
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
I had no doubt this sweater would be fashionable , however, the quality surpassed my expectations.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Im 5'11 225.. shorts XXXL, still tight. Shirt XXL not true size, baggy, had to return for XL.. shorts off big time, should be reversed. Color is not white, it's off white, almost yellow.. nice looking outfit over all for the look.
Hi,
Thank you for taking the time to leave a review and we are sorry for not making you satisfied..
We apologize for any inconvenience caused and understand your frustration with the sizing. We always recommend referring to our size chart before purchasing to ensure the best fit. In the future, we suggest sizing up for a looser fit. Our team has also taken note of your feedback regarding the color.
We appreciate your support and hope you have a blessed day!
Great shirt!
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Loved every single thing about this sweater
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!