Material felt thin and not the quality I expected given the price.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
Overall I love this hoodie. The only complaint I have is that the stitching near the zipper is not strong.
Hi,
Thanks for your feedback on our Women's White Vintage Knit Hoodie. We are sorry to hear that the stitching near the zipper was not strong enough. We will definitely take note of this and work to improve future products. We appreciate your support.
Have a great day!
Sincerely,
Customer Service Team
The sweatshirt came on time and looked great, but I still haven't gotten an answer back about returning it for a larger size. Please help. My wife likes it but would prefer a larger size. No one has returned my email and it is difficult to find contact information. It seems as if the lack of contact information is intentional.
Hi
Thank you for taking the time to leave us a review. We are happy to hear that you are happy with your purchase, but we are sorry to hear about your experience with our customer service. We apologize for any inconvenience this may have caused you.
After reviewing your order, we found that our team assisted you in exchanging the product for a larger size. We also responded to your email promptly. We apologize if our contact information was difficult to find - we will work to make it more accessible in the future.
Thank you for bringing this to our attention. We hope your wife is happy with the exchange size. Please let us know if there is anything else we can do to assist you.
Have a nice day.