Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Top
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
Every time I wear it, I get stopped to ask where I got it! Fantastic quality and fit!
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
L just Perfect just normal Size !
I ordered months ago, never got the sweater. Why are you asking me to review something o paid for and you never sent?
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
Due to the Canada Post strike, your parcel can't be shipped currently, we checked your order record and noticed that our colleague has created a resend parcel which has been delivered to you already. We hope you are enjoying our items and if there is anything else we can assist you with, please don't hesitate to reach out to us.
Thank you for your support.
This was my first purchase and i didnt regret at all… its beatiful
Looks just as pictured! Love the quality. It’s a gift so I can’t speak on the fit.
I like the patterns that makeup this cardigan especially the blue and a nice weight
I ordered a size large based on information and reviews posted on the website. It’s way way too big. I want to exchange it for a smaller size but the exchange/return process is so complicated I gave up.
Whole the quality and design were all very nice, the sleeves were very short making it look like you are wearing a much smaller persons clothing. On my husband, the sleeves on this sweater hit him just below the elbows. He does not have unusually long arms at all and a medium in most anything else fits him perfectly. The rest was a good fit. So unfortunately, he wont be able to wear this and the postage to return it is too expensive to make it worthwhile. So it will most likely end up in a donation bin unless I can find a way to upcycle it.
I was excited to order this sweater. It arrived much later than promised and it is NOT cotton. I have ordered 3 other cotton sweaters from Oxknit and they are so cute and actually cotton. This one is NOT and it doesn't fit the same as the other 3. I have tried to return to, but no response from Oxknit :(
This sweater is too large and apparently cannot be exchanged or returned. The size calculator was just wrong and now I have a sweater that I can wear as a dress.
Nice.......
Love the color, changed the game up....
Many compliments......
Love the shirt,.... Very comfortable
The bright design of this sunflower sweater caught my eye right away. Wearing it would put anyone in a good mood! The sweater is soft, comfortable, breathable, versatile and the size small fits me (5’ 5.5” 115 #) perfectly. I only wish that the gold color was more of a true yellow, which is one of my favorite colors. Highly recommend for those who like a little something different in their wardrobe.
