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Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
I wear a 32w 34L
These pants are sized my s m l xl, and the sizing chart says that L are 34” long but they are so short I had to buy two pairs and sew them together to get them to reach my desired length good thing I can sew, I’m 6’4” and honestly it’s impossible to find pants that fit me so I’m not surprised but the pic they are rolled up and it’s just not what I pictured but a solid construction and material, just wrong size and disappointed is all
Thanks
I liked
I didn’t realize when ordering these that would take over a month to get from China. When they came they were way too small and would have to ship them back to china for an exchange. Money down the drain.
i went with the larger of the sizes i would normal go between..but with these pants, i would suggest going up two sizes.
Extremely nice sweater. Very beautiful.
I love this cotton sweater. It fits perfectly and is so soft. I love the Dachshund print on it.
Sizing and product awful
Definitely a great purchase, especially for the price. The fabric is comfortable and breathable and the shirts seem appropriate for different settings or gatherings. Went on to buy 2 more and probably will be a returning customer for a while, have and would recommend.
I love this cotton sweater. It fits perfectly and is so soft. I love the Dachshund print on it.
My fans went crazy over this one. They loved the retro look.
Nice fit. Good color. Very comfortable. I wear a medium. I've made 3 orders already.
Going to wait for Black Friday and make another purchase.
i love my blue zip up with the white stripes
I bought this polo a few weeks ago and it's my "go to" special night shirt. Great quality and great fit!