Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Polo in maglia
- Filato 100% cotone
- Sfoderata
- Vestibilità regolare
Look’s and feel’s really good. Well made and perfect size that from fits my body. Just a good shirt that makes me look good.
I never received my order from November.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We checked your order record and noticed that our colleague has created a resend parcel which has been delivered to you already. We hope you are enjoying our items and if there is anything else we can assist you with, please don't hesitate to reach out to us.
Thank you for your support.
I actually purchased 2 sweaters from oxknit I actually like the sweaters their good quality light and comfortable their true to fit I'm a big dude would luv if ya'll could get more big man sizes lik a 5x
Runs really small about 1-1/2 sizes small in fact. Very good quality tho
Great light cardigan, great quality, true to fit. Lots of. Compliments
The colours are bold and vibrant and I have received several compliments on the sweater since it works well with my skin tone.
Great colour contrast with the black. Perfect as the weather is changing from winter to spring.
Great product I have bought three shirts so far. Would recommend
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
This shirt looks amazing on…. Oxknit.com and that’s it. It bunches up around the midsection. Makes it look like I have a man muffin top. The red shortsleeve version is way better
Hi,
Thank you for your feedback.
We're happy to hear that you like the design! We're sorry to hear that you experienced some fit issues with the sweater. We'll definitely take note of this and make improvements for future designs.
Thank you for your support!
Love the size, the fit, the fabric AND the price. Will definitely buy additional pieces from this brand. So fun!
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
Good quality material and good fit i just ordered 3 new shirts
Nice.......
Love the color, changed the game up....
Many compliments......
Love the shirt,.... Very comfortable