Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Top
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
🔹 Short Intro
Classic stripes with a heartwarming twist—this retro sweater will add love to your style.
🔹 Full Description
Embrace a chic retro vibe with this black-and-white striped sweater featuring a playful red heart on the chest. A perfect blend of vintage appeal and contemporary charm, it’s a statement piece that’s both cute and stylish. The contrasting red ribbed cuffs and hem add a pop of color, making this sweater stand out.
Crafted from soft, breathable knit, this piece is perfect for layering or wearing solo. Whether you’re going for a laid-back look or pairing it with something dressy, it’s versatile enough to elevate any outfit. Ideal for adding a touch of fun and love to your wardrobe.
For those who wear their heart on their sleeve—literally.
Bad quality and long wait time for arrival (3 weeks!) - I will not wear it, ever.
Hi,
We are sorry to hear about your dissatisfaction. We apologize for any inconvenience caused by the long wait time for delivery. Due to the international transport, the shipping time should take 7-16 working days. We strive to provide high-quality products and efficient shipping, so we are disappointed that we did not meet your expectations. We would be happy to assist you with a return or exchange for a different item that may better suit your needs. Please do not hesitate to reach out to our customer service team for further assistance. Thank you for your feedback, we will take it into consideration for future improvements.
Best regard,
Oxknit Customer Service Team
Fabulous quality and just so darn cute! Cannot believe I can get such a unique, well fitted sweater for the price. Highly recommend.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
This sweater is roomy. Consider sizing down. It's well made and beautiful.
Dear, Thank you for your support and affirmation We will continue to update trendy products, we really appreciate it if you continue to follow us Have a blessed day!
I love my knit T-shirt and cannot wait for spring to come so I can wear it all the time. It has a vintage vibe, a lovely design, and it is very well made. The 100% cotton also is a huge plus because I prefer natural fibers.
Trendy. Good to wear with black chinos. Fits well. Small sizes - I’m a size 12 so large is perfect. I always get compliments when wearing this top. Highly recommend oxknit to anyone.
Wow.... Got a lot of compliments all day ..
Great pattern... Great color
Good quality material and good fit i just ordered 3 new shirts
Nice.......
Love the color, changed the game up....
I love my polo top the colors. The way they were coordinated. I love the fit. The conference ofit up it the only thing that I have a problem with it took so long to get, maybe that could be worked me from the Seller. If they can get that correct it I will do more from the website.
Nice quality material.
They look good on the site, but the fabric is really thick, and it fits sloppy to tell you the truth. The collor never sat well for me. This shirt would be so much better if the fabric was finer and less heavy. You're getting what you pay for at. I've truthfully haven't worn it out once.
Bad quality and long wait time for arrival (3 weeks!) - I will not wear it, ever.
Hi,
We are sorry to hear about your dissatisfaction. We apologize for any inconvenience caused by the long wait time for delivery. Due to the international transport, the shipping time should take 7-16 working days. We strive to provide high-quality products and efficient shipping, so we are disappointed that we did not meet your expectations. We would be happy to assist you with a return or exchange for a different item that may better suit your needs. Please do not hesitate to reach out to our customer service team for further assistance. Thank you for your feedback, we will take it into consideration for future improvements.
Best regard,
Oxknit Customer Service Team
I ordered this shirt in Mid February. It is not April 10th. I still don't have it. Was told it was an issue with their carrier and another would be sent. I still do not have a shipping update. I would not recommend ordering anything from here if you need it within a six week period. I am really disappointed with lack of delivery and the amount of time it takes to get things.
Hi,
Thank you for your feedback and we are sorry for not making you satisfied.
Your new parcel is on its way to you. To protect your privacy, we cannot disclose too much of your order information here, we will reply to your comments by email.
Have a blessed day!
I want to like this shirt but I ordered it in Feb. and it still hasn't shown up. I was told they are sending another several days ago and still haven't gotten a tracking number. It is not April 10. I would not recommend ordering if you remotely need anything you order within a six week period of time. I don't know if I will ever get this shirt.
Hi,
Thank you for your feedback and we are sorry for not making you satisfied.
Your new parcel is on its way to you. To protect your privacy, we cannot disclose too much of your order information here, we will reply to your comments by email.
Have a blessed day!
