Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
I wear a 32w 34L
These pants are sized my s m l xl, and the sizing chart says that L are 34” long but they are so short I had to buy two pairs and sew them together to get them to reach my desired length good thing I can sew, I’m 6’4” and honestly it’s impossible to find pants that fit me so I’m not surprised but the pic they are rolled up and it’s just not what I pictured but a solid construction and material, just wrong size and disappointed is all
Thanks
I liked
I didn’t realize when ordering these that would take over a month to get from China. When they came they were way too small and would have to ship them back to china for an exchange. Money down the drain.
i went with the larger of the sizes i would normal go between..but with these pants, i would suggest going up two sizes.
I was thrilled with the quality and design. It is so classic and I will wear for years. I love that it is 100% Cotten, but I wish it was a tad bigger. I ordered a medium and it runs small.
This is a man sweater, but I figured if I get it in a smaller size and wear my girly accessories this would look just as good on a woman. This sweet peachy sweater draws attention in every arena. 100 percent recommended to women and men.
I love this sweater more than the other 16 that I purchased from oxknit!!!! Fit is great and colors are vibrant. We'll made and fabric is really soft. Will definitely make more purchases!!!
I LOVE, LOVE, LOVE this sweater. One of my favorite and I own about 15 sweaters from Oxknit! Very vibrant colors and the sizing is true. I ordered a medium! Will definitely recommend purchasing!
I love this cotton sweater. It fits perfectly and is so soft. I love the Dachshund print on it.
Have confidence this a great product
Everything I bought is all very nice ,thank you 😜
I purchased the Black Friday mystery package at 70% off. They stated that you’d get 3 items worth $80-$120. When I received the package, I got sent what they have on clearance that merely broke the $50 mark. Not to mention, they sent one pair of SHORTS, pair of socks and a short sleeve shirt, IN THE MIDDLE OF WINTER!! Also, it was clearance merchandise that they had troubles selling so you get the ugly, ugly items. Thought it had been too good to be true, and I was right
I placed an order for a men's jumper. Didn't arrive. I emailed oxknit only to find that after waiting 2 weeks the item I ordered and paid for was not in inventory. Got a refund
