Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Polo en maille
- Fil 100 % coton
- Sans doublure
- Coupe standard
- Lavable en machine
Tissu et entretien
- Lavage en machine délicat à 30 degrés (86 ℉) avec des couleurs similaires.
- Repasser à l'envers à basse température.
- Conserver à plat.
- Ne pas sécher au sèche-linge.
- Ne pas blanchir.
Nice material, color,
Very nice!
We are very satisfied. The sizes are correct and clothing is hight quality. OXKnit is a good site to buy a good clothings.
qualité pas top
I picked this one for my 20 year old interesting son. he loves it. fits well and is well made.
This fits perfectly. It's warm and comfy and really pretty. The quality is fantastic.
Family loved the shirt at Thanksgiving Dinner
I took a chance ordering these sweaters as I knew very little about the company other than a few ads I saw. I ordered 4 sweaters and glad I used the measuring guide (Medium suggested) rather than the height/weight recomendation (XL suggested). They arrived today and fit perfectly! The quality is better than expected I would recommend Oxknit to friends and family.
I love this sweater. It’s so cute, comfortable and so well made. It exceeded my expectations. I’m 5’10 size 14 38c and XL fit perfect. But if you want it looks I’d size up.
I absolutely LOVE my Vintage Pink and Green sweater! The quality is amazing and the colors are vibrant! It’s soft and beautiful! I wore it to see Wicked with my Sorority Sisters! 🩷💚
This was among several shirts I ordered weightlifter/wrestler son for Christmas. I was hoping the hugging/draping effect of some well-shaped, lightweight knit sweaters would flatter his silhouette and give him a reason to wear something other than athletic workout clothes 24/7. (His girlfriend was very happy as he started opening all the boxes of surprise “date night clothes”…and this was both their favorites. They even stopped to admire this one for a while, and I was so glad there was a clear frontrunner he definitely wanted to try out—surely other moms of 18-year-olds can relate!)
I have been most impressed by Oxknit’s fit tool with the sliding scale built into each product page with measurement profiles unique to each separate product, by pattern/style/cut, so that you can determine how each shirt will fit and know when to buy a Large for a regular fit, or which needs an XL for a preferred tighter fit, etc., so that each separate item will custom fit the recipient perfectly as intended. I felt nervous the first time using this, so I had given him one shirt for his birthday (earlier in Dec) to give me time to return the others if I didn’t have faith in the variation of sizes I’d bought according to the tool’s recommendations. I gave him the one I was *least* certain about on his birthday—lo and behold, it fit beautifully!!—so then I felt totally confident about the others waiting to be opened under the tree later…
Thanks so much for a lovely set of clothes I know he’ll be complimented plenty when wearing, Oxknit! They all arrived looking & feeling exactly as expected and high in quality/value for the price. Plus, they all have a special look/vibe your company excels at creating, so he is stylish even surrounded by a sea of other teenagers. I’m really looking forward to spring events like concerts and honors nights to see him on stage even more now! You’ve definitely earned yourself a repeat customer in me & my family.
Love the colors and quality of this sweater but beware it does run small. I’m usually at size 10 but I went ahead and ordered the xl because I like it roomy and wanted to layer. Next time I’ll definitely order a 2xl.
Cute and seems to be good quality- looks just like the photo on the website
This is very pretty. Thinner , a nice lighter sweater. Very pretty. Good quality.