Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted T-Shirts
- 100% cotton yarn
- Collar neckline
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
I have many shirts from Oxknit and they are great. This one ended up in the laundry pile as the fit is awful. The hem around the bottom is really loose and causes the shirt to adorn you like a bell shape. It's not snug or cozy, it's floppy and loose.
Dear,
Thank you for your feedback and we are sorry for not making you satisfied.
We apologize for your less than satisfactory experience with the fit of this shirt. We take our customers' feedback seriously and will make sure to pass this information along to our design team. We appreciate your loyalty to Oxknit and hope to provide you with a better experience in the future. Please don't hesitate to reach out to us if you have any further concerns.
Best regards.
I received my vintage green knit cardigan today and as I took it out of the package I noticed a stain over the top left pocket and I am very disappointed because the stain is so noticeable. I cannot were this garment with a stain like this. It took a very long time to arrive now I cannot wear it. I am so disappointed.
I need to get this resolved as I purchased a lot of items from Oxknit.
Rob Merrett
[****]
[****]
Dear,
We sincerely apologize for the inconvenience caused.
We checked the email records and we indeed replied to your emails from December 12th, 2024 to January 13th, 2025, could you please also check your spam inbox?
Looking forward to your update in emails and Have a blessed day!
I like my sweaters a little loose so I ordered a full size larger than my normal size. When I got it, it didn't even come close to fitting which means it's at least two sizes too small. I like the style and quality was fine but the sizing issue is very disappointing. It's unwearable.
I can’t stop wearing this sweater. So soft and pairs with everything. A must
Muy cómoda y elegante
I received a lot of compliments on this sweater. In person, the colors are brilliant. This is great for a color-block look.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
great, I really like it
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
I ordered this and another top, both size 3x. This shirt was snug, the other could fit two of me. Beautiful clothing but I wish the sizing was more consistent.
Hi,
Thank you for your feedback and we are sorry for not making you 100% satisfied.
We advise you to refer to the size chart to choose your size, and we prefer to recommend you buy a larger size if you like loose. We have shown the size chart on the item page.
Have a blessed day!
Lovely design but baggy through bodice. Returns to China, which is a drag. Luckily a neighbor wanted it and it looks great on her. Won't buy via this website again.
Dear,
Thank you for taking the time to leave us a review. We apologize for any inconvenience you may have experienced with our product. We take all feedback seriously and will use this to improve our sizing accuracy.
We understand your frustration with the return process and want to assure you that we do have a 30-day return policy in place. You can find more information on our return policy here: https://www.oxknit.com/pages/return-exchange.
We strive to provide our customers with the best shopping experience possible and we hope to have the opportunity to make things right for you in the future.
Thank you for bringing this to our attention.
Best regard,
Oxknit Customer Service Team
Prodotto stupendo di ottima fattura ...veloci nella consegna...
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
The bright design of this sunflower sweater caught my eye right away. Wearing it would put anyone in a good mood! The sweater is soft, comfortable, breathable, versatile and the size small fits me (5’ 5.5” 115 #) perfectly. I only wish that the gold color was more of a true yellow, which is one of my favorite colors. Highly recommend for those who like a little something different in their wardrobe.
The sweater is made of high quality material
Great shirt for an outdoor concert in the park.... Several compliments... Winning
Knocked another one out of the park!
Many compliments....