Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Top
- 100% Cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
Put on a flower field and bloom wherever you go.
Step into sunshine mode with this vibrant retro-style daisy sweater. The playful floral pattern pops against a cream backdrop, with oversized green petals and warm golden centers radiating 70s charm.
Deep green raglan sleeves and crimson red ribbing at the cuffs and hem keep the silhouette grounded, while the pink neckline adds a cheerful twist. This is the knit you throw on when your outfit needs instant joy.
Bright, bold, and unapologetically optimistic.
Issues with my order delivery and customer service was unsatisfactory in resolving the issue. I am not a happy customer.
Hi,
Thank you for your feedback and we are sorry to hear about your negative experience with our company
After we tracked your parcel, we noticed that the parcel was delivered. To protect your privacy, we cannot disclose too much of your order information here, the reason we advise to contact your local carrier is due to we hand the parcel over to our carrier, and our carrier will hand the parcel to your local carrier when the parcel arrives in your country. We are an overseas sender and cannot directly contact your local distributor.
We can't get detailed information unless we ask our domestic carrier to confirm the parcel with your local carrier, that's why we advise you to contact your local carrier to see if they are able to help you in find out the parcel. They are the actual handlers and will be able to provide more accurate information.
If you can't get the parcel after that, please feel free to contact us via email and we will provide a solution for you.
Have a blessed day!
Sunflowers make me smile. And this multicolored sweater brings the sunshine to my wardrobe. Great quality at an excellent price. The pops of red and pink on the neck and cuffs make this piece a standout. My only criticism is that I wish the sunflower pattern was repeated on the back of the sweater! A fun, comfy sweater to brighten your winter collection.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
This sweater fits great and is made well. I received lots of compliments.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
cute and fun sweater. I wish it was a bit softer and that neck trim matched the other trim.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
Cute designs. Comfy. Only raw back is no machine drying.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Great pattern... Great color
Good quality material and good fit i just ordered 3 new shirts
Nice.......
Love the color, changed the game up....
Many compliments......
lots of comments when I wear it
Nice looking shirt, fits true to size. I did have to use fashion tape to keep the opening closed, it was a bit too low cut for work. I ended up taking it to the tailor to have it sewn closed about halfway up. Overall I like it and got a lot of compliments.
I think that having buyers protection is a great option. It worked for me from this company before and I was much obliged.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
I love this shirt. While shipping took entirely too long I was glad to receive it. Definitely order a size up.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
While you did not send me the shirt I ordered I received a fairly similar shirt and enjoy it.
Dear,
We sincerely apologize for the inconvenience caused.
If your items come with wrong item, please feel free to contact our email address: support@oxknit.com with your order number and photos of the wrong item. After we confirm the issue, we will provide a reasonable solution for you.
Best regards.
