Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted T-Shirts
- 100% cotton yarn
- Collar neckline
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
good quality and size was as expected. it was delivered in 1 week to Belgium
Due to their crap Instagram commerce app, i received 2 of these. Tried to return one by emailing or contacting a variety of ways. Clearly they're not interested once it's left their warehouse. So i would be very careful purchasing from them - if you need a different size than the one you receive, forget about it - too risky
I really love the vintage style OXKnit products offer. I really like this sweater. But I think OXKnit has some work to do in terms of delivery of service. First of all, I ordered this nice army green sweater you see here, but that's not what I received. I got the version of this sweater in black. It's nice in black too, so I kept it and ordered another one in green. I will find out if I will finally get the green version when the order arrives. Supposedly that will happen today.
But this brings me to another point about OXKnit. They ship their products from China, which probably has something to do with their ability to offer them for such reasonable prices. This makes the shipping process very slow. That 7-16 window is preceded by a sometimes-lengthy prep phase--and not just when certain items are out of stock, which is usually the reason they give. For example, I ordered a Men's Retro Style Green Knitted Long Sleeve shirt, and they shipped it quickly. That was November 14. Today is December 4. The shirt is still bouncing around in the mail somewhere. And the deplorable Chukou1 site has been remarkably vague about its whereabouts for most of the journey. Apparently it will arrive at some point in the next, I'm guessing, week. It's about a thirty-minute drive from me at present, being sorted by the folks at a USPS hub that has lost packages of mine on many previous occasions. Now, the follies of the USPS are not OXKnit's fault. But that they don't ship larger orders with a better international service for speedier delivery: that is. In a world where things like speed matter, this is something they should care more about. It makes for happier customers. Some of their products are available via Amazon.com; I would urge them to get as many products in as many styles as possible in warehouses that have services like Prime, however much I may detest Jeff Bezos for his union-busting, monopolizing, and ill-treatment of factory workers.
Bottom line: these products are lovely, and as a child of the 1970s, I love them; they're reasonably priced, they look great, what I have gotten from them is well-made and comfortable and fits nicely--these are, in short, good products. But an order place on November 14 should not be floating around in the mail on December 4--not in 2023 (almost 2024). And when I order an army green sweater, I should GET an army green sweater, not a black sweater in the same style. This is a really cool company. They just need to get their act together in some ways. Call this a four-plus star review for product quality, docked (and docked charitably) for the kinds of sorting and shipping issues I have recounted here.
The shirt style and fit is great for a BIG man like me, but the only thing I have problem with is the bottom of the sleeves stretches out too much. With that said I own at least 6 different shirts and plan on purchasing more.
I have not received my order
As soon as I placed my order, was told my item was out of stock. Would not recommend
Son suaves por dentro y duros por fuera..calentitos y diseño unico
Loving my sweater. It’s a lovely quality as well. Very old school.
Love this sweater it’s so cute and comfy allllllllways get so many compliments on it
Washed one time according to instructions and now too small
I took a chance ordering these sweaters as I knew very little about the company other than a few ads I saw. I ordered 4 sweaters and glad I used the measuring guide (Medium suggested) rather than the height/weight recomendation (XL suggested). They arrived today and fit perfectly! The quality is better than expected I would recommend Oxknit to friends and family.
I love this sweater. It’s so cute, comfortable and so well made. It exceeded my expectations. I’m 5’10 size 14 38c and XL fit perfect. But if you want it looks I’d size up.
I absolutely LOVE my Vintage Pink and Green sweater! The quality is amazing and the colors are vibrant! It’s soft and beautiful! I wore it to see Wicked with my Sorority Sisters! 🩷💚
Another great purchase. I love this sweater. Fit is true to size, we'll made and the colors are very vibrant. I'm hooked on this site. I'm almost ashamed to tell u the number of sweaters I've purchased already from Oxknit! 18 and counting! I have this sweater in both short and long sleeve!!
Love it!! Great material!
