Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Polo
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
I attempted to change my address and contact customer service multiple times and was never followed up with
Hi,
Thank you for your feedback and we are sorry to hear about your negative experience with our company
After we tracked your parcel, we noticed that the parcel was delivered. To protect your privacy, we cannot disclose too much of your order information here, the reason we advise to contact your local carrier is due to we hand the parcel over to our carrier, and our carrier will hand the parcel to your local carrier when the parcel arrives in your country. We are an overseas sender and cannot directly contact your local distributor.
We can't get detailed information unless we ask our domestic carrier to confirm the parcel with your local carrier, that's why we advise you to contact your local carrier to see if they are able to help you in find out the parcel. They are the actual handlers and will be able to provide more accurate information.
If you can't get the parcel after that, please feel free to contact us via email and we will provide a solution for you.
Have a blessed day!
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
Fit was a bit off. Color and pattern was fun but doesn't really keep shape
Hi,
Thank you for taking the time to leave a review. We apologize that the fit was not what you expected and that the color and pattern did not hold its shape. We suggest referring to our size chart before making a purchase and if you prefer a looser fit, we recommend going up a size. The size chart can be found on the item's page.
We hope you have a blessed day!
I’m so pleased that this shirt came in a 2xl
Cheetahs are my spirt animal even tho people get them mixed up with leopards … great knit light weight quality and coworkers had no choice but to compliment my choice of a collared shirt and slacks would like to see the other men’s cheetahs shirts be made in a bigger size ….. I check every day a couple of times lol!!!! Happy plus size customer!!!
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Stop forgetting about Big people. Everyone doesn’t wear a XL or like their clothes fitting tight.
I know you don’t care, but just my opinion 🤷♂️
Hi,
Thank you for taking the time to leave your feedback. We apologize for the inconvenience and want to assure you that we value all of our customers, regardless of their body type. We understand the importance of finding the right size, and we always recommend that you refer to our size chart for optimal sizing. If you prefer a looser fit, we recommend that you consider a larger size. Our size chart is displayed on the product page for your convenience. Thanks again for your feedback.
Have a great day!
The bright design of this sunflower sweater caught my eye right away. Wearing it would put anyone in a good mood! The sweater is soft, comfortable, breathable, versatile and the size small fits me (5’ 5.5” 115 #) perfectly. I only wish that the gold color was more of a true yellow, which is one of my favorite colors. Highly recommend for those who like a little something different in their wardrobe.
The sweater is made of high quality material
Great shirt for an outdoor concert in the park.... Several compliments... Winning
Knocked another one out of the park!
Many compliments....
Great fit, Great color and great buy...
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
When you wear Oxknit sweaters. I love all of my Oxknit sweaters, but this one is my favorite.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
The bright design of this sunflower sweater caught my eye right away. Wearing it would put anyone in a good mood! The sweater is soft, comfortable, breathable, versatile and the size small fits me (5’ 5.5” 115 #) perfectly. I only wish that the gold color was more of a true yellow, which is one of my favorite colors. Highly recommend for those who like a little something different in their wardrobe.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
Top kwaliteit
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
Fabulous quality and just so darn cute! Cannot believe I can get such a unique, well fitted sweater for the price. Highly recommend.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!