Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Sweater
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
I ordered 4 tops from Oxknit. Three I like a lot but this one fits totally weird. The neck is huge. I think this would work for an NFL line backer but people of normal proportion should be cautious. One of the other oxknit shirts I got I wanted to fit baggie so I got a size larger than the others and the neck on that one fits fine compared to this one which is bigger by at least a couple of inches. I don’t think you can tell how huge the neck will be from the sizing they provide.
This one is thicker and the 2XL I got runs larger than the other 2XL’s I received. Definitely could have gone XL on this one.
Item looks much better on a screen also Welp to start the sizes run large get a size larger all four items I ordered Iare far too large. And won't wear then. Secondly the return policy sucks. You have to pay to ship them back to China? Welp that's basically tye original cost of the items so it's not worth sending anything back. Thoroughly disappointed with this company
Bought both the blue and orange jaquard knitted polos for a retro / MadMen party and they were a hit. Took a couple of weeks to arrive, but tracking progress was good/clear. Made with thick/heavy yarn so they're quite warm to wear but very comfortable/soft. We ordered M & L hoping they would fit us tightly like most of our M & L T-shirts do—but they run slightly large, so we tried to shrink them. As a testament to their quality, they would not shrink (much) when washed and dried in a warm dryer (against recommendation). The price is surprising, given the quality and comfort. Highly recommend.
Nice design and feels good on skin but it’s a ball of lint that needs a lint brush
Have confidence this a great product
Everything I bought is all very nice ,thank you 😜
I purchased the Black Friday mystery package at 70% off. They stated that you’d get 3 items worth $80-$120. When I received the package, I got sent what they have on clearance that merely broke the $50 mark. Not to mention, they sent one pair of SHORTS, pair of socks and a short sleeve shirt, IN THE MIDDLE OF WINTER!! Also, it was clearance merchandise that they had troubles selling so you get the ugly, ugly items. Thought it had been too good to be true, and I was right
I placed an order for a men's jumper. Didn't arrive. I emailed oxknit only to find that after waiting 2 weeks the item I ordered and paid for was not in inventory. Got a refund
I was thrilled with the quality and design. It is so classic and I will wear for years. I love that it is 100% Cotten, but I wish it was a tad bigger. I ordered a medium and it runs small.
This is a man sweater, but I figured if I get it in a smaller size and wear my girly accessories this would look just as good on a woman. This sweet peachy sweater draws attention in every arena. 100 percent recommended to women and men.
I love this sweater more than the other 16 that I purchased from oxknit!!!! Fit is great and colors are vibrant. We'll made and fabric is really soft. Will definitely make more purchases!!!
I LOVE, LOVE, LOVE this sweater. One of my favorite and I own about 15 sweaters from Oxknit! Very vibrant colors and the sizing is true. I ordered a medium! Will definitely recommend purchasing!
I love this cotton sweater. It fits perfectly and is so soft. I love the Dachshund print on it.
